Site Manager at Clara Health (Remote (United States))

Site Manager

Remote (United States)

About Us

Healthcare can be faceless and overwhelming. But, in the next few years, a wave of patient-centered technology and services will begin to transform the way healthcare is accessed, distributed, and discovered. 

At Clara, we’re doing our part by building a platform that combines leading-edge technology and empathetic patient focus to make it simple and approachable to find and connect to clinical trials that fit them best. 

In democratizing access to clinical trials for all patients from all socioeconomic backgrounds - while also helping research teams more efficiently reach out to and engage with the patients that they need to participate in their trials - we believe we can help make healthcare more diverse, open, and welcoming. 

This is the first step in our mission to provide every single person with the easiest, most supportive and complete access to all of their healthcare options, from learning about the options they have, to actually accessing the one that is best for them, for free.

If you want to work with driven teammates to help break down the barriers that exist in today’s healthcare landscape, and if you want to work on difficult, meaningful problems that millions are waiting for solutions to, we would love to talk to you.

This is a full-time remote role working during Eastern Time business hours, with no travel required.

Overview

Site Managers have a critical role in driving recruitment goals for our projects through building, cultivating, and maintaining dozens of relationships with our clinical research sites on a weekly basis.

As sites are not incentivized to work with us and care about our patient referrals, our Site Managers must leverage care and creativity to effectively foster these relationships. 

In addition, without a site portal of any sort, Site Managers also have the uniquely challenging task of keeping up with every referral connected with a study site. This can be hundreds of patients connected to over a dozen sites across the US simultaneously.

Responsibilities

  • Responsible for on-boarding each study site, which includes introducing Clara Health, our processes/workflows, and answering their questions and liaising with Clara Care Travel team for patient travel requests

  • Creating and maintaining site relationships on a weekly basis and managing the documentation to support this

  • Respond to all site emails within 1 business days as their sole point of contact 

  • Responsible for all referrals and where they are within the study recruitment funnel

  • Relaying questions from sites to Sponsor/Client via the  Client Manager

  • Responsible for management, maintenance and updates to site management reports internally and dashboard updates for client manager in advance of meetings

  • Track patient funnel breakdown at site level and work with client managers to optimize patient funnels and marketing strategies to hit patient enrollment targets. 

  • Work with the Client Manager to monitor performance of recruitment and retention campaigns and help implement strategic adjustments throughout the enrollment period. 

  • Track patient journey analytics and success from Marketing campaigns to enrollment. Monitor progress of recruitment activities (e.g. eligible patients, contacted, pre-screened, screened, consented, enrolled/treated) and gather data for on-going optimization.

  • May occasionally be responsible for client call administrative support

  • Coordination and management of communication of enrollment information to the sites

  • Keeping the Client Manager informed of weekly site updates and progress

  • Updating enrollment tables for client site dashboards on a regular basis 

  • Update the spreadsheet dashboard 

  • Working with the patient support team when it comes to any projects where we are contracted to do: travel, reimbursement, or micropayments.

  • Dealing with study site frustrations/problems, responding in a timely manner, and proactively finding solutions

  • Assist Client Manager with the coordination and management of IRB submissions for client.

  • Attend and contribute to the Clinical Operations Department Weekly Meetings

  • Participate in the development of internal training documentation for team members

What We're Looking For 

  • Must have 2-5 years prior experience as a clinical research study coordinator at a clinical site (academic site, private clinical site, consortium site)

  • Broad understanding of the concepts, practices and procedures of clinical trial management and operations, patient recruitment, and participant retention for clinical trials

  • Must be well-organized and capable of tracking potentially hundreds of patient referrals at once

  • Must work East Coast business hours

  • Experience working with decentralized teams to drive a project forward is a plus

  • Experience with managing competing priorities in a fast-paced environment; strong attention to detail is required as well as a strong customer service orientation.

  • Spanish language abilities is a plus

Benefits 

  • Competitive compensation with meaningful stock options

  • Medical, Dental, and Vision plans 

  • Pre-Tax commuter benefits

  • Weekly lunch

  • 401k offered through Human Interest

  • Contribution towards fitness membership plans

  • Free One Medical membership

  • Unlimited PTO and sick days

  • Professional development budget

Clara Health is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.