Clinical Project Manager
Remote (United States)
About Us
Healthcare has often been faceless and overwhelming. But, in the next few years, a wave of patient-centered technology and services will begin to transform the way healthcare is accessed, distributed, and discovered. This has only accelerated due to the new pandemic.
At Clara, we’re doing our part by building a platform that combines leading-edge technology and empathetic patient-focus to make it simple and approachable to find and connect to clinical trials that fit them best.
In democratizing access to clinical trials for all patients from all socioeconomic backgrounds - while also helping research teams more efficiently reach out to and engage with the patients that they need to participate in their trials - we believe we can help make healthcare more diverse, open, and welcoming and the world a healthier place.
This is the first step in our mission to be the most trusted partner in furthering any healthcare journey.
If you want to work with driven teammates to help break down the barriers that exist in today’s healthcare landscape, shortening a time to a cure, and if you want to work on difficult, meaningful problems that millions are waiting for solutions to, we would love to talk to you.
This is a full-time remote role based in the United States and working East Coast business hours.
Overview
As a project manager, you work together with our clients, internal team members, and vendors to directly improve and accelerate clinical research by keeping our projects running at optimal quality while staying on time and on budget. This will involve managing all project deliverables, and continuously providing feedback to your team to help improve overall performance and mitigate risks.
To fulfill our mission, we partner with patient advocacy groups, innovative digital health companies, data companies, clinical trial sites, and pharma/biotech to create an innovative model that empowers patients to connect with clinical trials. You will also be responsible for managing the relationships with advocacy groups and vendors on an as needed basis for the studies you manage.
Responsibilities
Acting as primary liaison with clients, owning and growing client relationships to become a trusted point of contact to clients
Acting as primary liaison with clinical trial sites, working to onboard them to the Clara Health platform and be their primary point of contact with Clara Health to ensure that they are supported in their daily operations
Constantly analyzing project requirements, implementing prompt resolution of issues, and ensuring that Clara Health’s obligations to the client are delivered on time, follow high quality standards, and meet client expectations
Monitoring and reporting daily performance against existing service agreements, providing insight into potential risks, and identifying causes for all aspects of client delivery performance failures
Manages the operational aspects of weekly client meetings and ad-hoc client meeting requests including everything from agenda development, content to present through to action item review and closure
Ability to successfully manage client expectations when project priorities and demands shift quickly
Providing internal stakeholders with key program updates and development timelines
Able to manage multiple competing priorities and operate with clear understanding of program goals and objectives
Ability to identify project risks and communicate plan for resolution both internally and externally
Wearing multiple hats as a lead, and individual contributor throughout the project
Distributing prioritization lists to project team members, adjusting task durations, proactively following-up to ensure task completion, updating project task delegations and workflow modifications as necessary
Managing vendor relationships as needed, ensuring our vendor partners deliver against time, quality and budget targets for each project
Assist with researching trial protocols, competitive landscapes, and patient communities to determine appropriate scope of work and quote generation in contracts.
Overseeing client payment issues as needed, and communicating with the billing department regarding customer invoicing needs
Ensuring managed studies are progressing according to internal and Customer quality standards, Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs) or appropriate regulatory requirements, and International Conference on Harmonization (ICH) guidelines to fulfill all federal and local regulations.
Identifying sales opportunities and working alongside the sales team to contract new implementations, services, or platform access for clients
Requirements
At least 3-5 years of direct experience working in a project management and/or clinical operations management role providing contracted services to pharmaceutical and/or biotech clients
Demonstrated understanding of the concepts, practices and procedures of clinical trial management and operations, patient recruitment and participant retention for clinical trials
Knowledge of good clinical practices with an understanding of the players involved in today’s clinical trials landscape
Technical aptitude and ability to learn new software programs and applications
Experience working with decentralized teams to drive a project forward is a plus
Experience working on global projects is a plus
Benefits designed to support your health and wellness
Competitive compensation with meaningful stock options
Medical, Dental and Vision plans
Pre-Tax commuter benefits
Weekly lunch
401k offered through Human Interest
Contribution towards fitness membership plans
Free One Medical membership
Unlimited PTO and sick days
Quarterly wellness stipend
Professional development budget
Clara Health is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.