Remote (United States)

Senior Clinical Project Manager

Site Manager

Clinical Operations

Clinical Research

Engineering

Marketing

Patient Advocacy

Patient Operations

People Operations

Product

Senior Account Executive

Sales

No Department

&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;About Us&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare can be faceless and overwhelming. But, a wave of patient-centered technology and services have begun to transform the way healthcare is accessed, distributed, and discovered.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Clara, we’re doing our part by building a platform that combines leading-edge technology and an empathetic patient focus, making it simple and approachable for patients and caregivers to find and connect to clinical trials that fit them best.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In democratizing access to clinical trials for all patients from all backgrounds - while also helping research teams more efficiently reach out to and engage with the patients that they need to participate in their trials - we believe we can help make healthcare more diverse, open, and welcoming.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you want to work with driven teammates to help break down the barriers that exist in today’s healthcare landscape, and if you want to work on difficult, meaningful problems that millions are waiting for solutions to, we would love to talk to you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;em&gt;This is a full-time remote role based in the United States.&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Overview&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Senior Account Executive will be responsible for owning the sales process from first call to closed deal, selling a software-enabled service solution to clinical trial sponsors and CROs. This role will receive support from SDRs to get meetings with new leads booked on their calendar, but will also be expected to source new leads from conferences and other high-touch channels beyond the skillset of an SDR. In this role you will be selling 6 to 7 figure deals to highly discerning director-level to C-suite team members typically in the clinical operations department at mid-large size pharmaceutical, biotech, medical device companies, and CROs. You will have internal technical experts who can join late-stage meetings to provide answers to the most technical questions, but you will be greatly benefited by your own technical knowledge in clinical trial operations, patient advocacy, and consumer marketing in order to earn a prospect’s trust in the earlier stages of lead qualification.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ideal candidate for this role will have a history of exceeding sales quotas with products or services sold to clinical operations departments, with experience selling 6-figure deals through 6-18 month sales cycles. They will be familiar with graduating complex sales dialogue through multiple layers of a prospect’s internal team structure, and equipping an internal champion with the talking points needed to keep a project alive through rounds of review with different internal stakeholders.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This position will report to the Head of Innovation (our name for the role of Head of Revenue) and receive coaching and mentorship from the CEO.&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsibilities&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with SDRs, other AEs, and executive management to optimize outbound and nurturing sales strategies&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work closely with Clara’s internal clinical operations, marketing, patient advocacy, site management, and patient operations teams to scope and prepare proposals and statements of work for sales opportunities&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with Clara’s internal clinical operations team to ensure a smooth transition for new client handoff to the clinical project manager&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Play an active role at conferences (virtual and physical in the future) to prospect new potential clients&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Travel to meet promising sales prospects in person to push deals towards closing&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Uncover customer pain from new prospects in initial discovery conversations&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identify appropriate solutions that Clara Health can provide and assemble a package solution tailored to the needs of potential customers&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Independently own sales opportunities from first conversation to close&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Nurture long-term relationships with prospective clients over multiple months/years until the right opportunity avails itself&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thoroughly document conversations and next steps with sales opportunities in our CRM (Copper)&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Act with initiative with regards to sales processes and pushing improvement to internal best practices in all areas in which you see opportunity&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain relationships with closed clients to upsell additional Clara Health products and services.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Qualifications&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Minimum 3 years of experience selling to clinical operations departments as an account executive&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Minimum 2 years of experience selling a product or service with an average sales cycle of 4 months or longer&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Past experience selling technical solutions to highly complex deals requiring vendor qualifications and sign-off from multiple departments&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Past experience closing deals valued at $250k-1m+&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working on small teams with limited support and direct supervision&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience selling directly to Directors, VPs, and C-suite executives&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Benefits designed to support your health and wellness&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation with meaningful stock options&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Medical, Dental and Vision plans&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Pre-Tax commuter benefits&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Weekly lunch&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k offered through Human Interest&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribution towards fitness membership plans&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Free One Medical membership&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Unlimited PTO and sick days&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Quarterly wellness stipend&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Professional development budget&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Clara Health is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&lt;/span&gt;&lt;/p&gt;

&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;About Us&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare has often been faceless and overwhelming. But, in the next few years, a wave of patient-centered technology and services will begin to transform the way healthcare is accessed, distributed, and discovered. This has only accelerated due to the new pandemic.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Clara, we’re doing our part by building a platform that combines leading-edge technology and empathetic patient-focus to make it simple and approachable to find and connect to clinical trials that fit them best.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In democratizing access to clinical trials for all patients from all socioeconomic backgrounds - while also helping research teams more efficiently reach out to and engage with the patients that they need to participate in their trials - we believe we can help make healthcare more diverse, open, and welcoming and the world a healthier place.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is the first step in our mission to be the most trusted partner in furthering any healthcare journey.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you want to work with driven teammates to help break down the barriers that exist in today’s healthcare landscape, shortening a time to a cure, and if you want to work on difficult, meaningful problems that millions are waiting for solutions to, we would love to talk to you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;em&gt;This is a full-time remote role based in the United States.&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Overview&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As a Senior Clinical Project Manager, you work together with our clients, internal team members, and vendors to directly improve and accelerate clinical research by keeping our projects running at optimal quality while staying on time and on budget. This will involve managing all project deliverables, and continuously providing feedback to your team to help improve overall performance and mitigate risks.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;To fulfill our mission, we partner with patient advocacy groups, innovative digital health companies, data companies, clinical trial sites, and pharma/biotech to create an innovative model that empowers patients to connect with clinical trials. You will also be responsible for managing the relationships with advocacy groups and vendors on an as needed basis for the studies you manage. &lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsibilities&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acting as primary liaison with clients, owning and growing client relationships to become a trusted point of contact to clients&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acting as primary liaison with clinical trial sites, working to onboard them to the Clara Health platform and be their primary point of contact with Clara Health to ensure that they are supported in their daily operations&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Constantly analyzing project requirements, implementing prompt resolution of issues, and ensuring that Clara Health’s obligations to the client are delivered on time, follow high quality standards, and meet client expectations&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitoring and reporting daily performance against existing service agreements, providing insight into potential risks, and identifying causes for all aspects of client delivery performance failures&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manages the operational aspects of weekly client meetings and ad-hoc client meeting requests including everything from agenda development, content to present through to action item review and closure&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to successfully manage client expectations when project priorities and demands&amp;nbsp; shift quickly&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing internal stakeholders with key program updates and development timelines&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Able to manage multiple competing priorities and operate with clear understanding of program goals and objectives&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to identify project risks and communicate plan for resolution both internally and externally&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Wearing multiple hats as a lead, and individual contributor throughout the project&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Distributing prioritization lists to project team members, adjusting task durations, proactively following-up to ensure task completion, updating project task delegations and workflow modifications as necessary&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Managing vendor relationships as needed, ensuring our vendor partners deliver against time, quality and budget targets for each project&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Assist with researching trial protocols, competitive landscapes, and patient communities to determine appropriate scope of work and quote generation in contracts.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Overseeing client payment issues as needed, and communicating with the billing department regarding customer invoicing needs&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensuring managed studies are progressing according to internal and Customer quality standards, Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs) or appropriate regulatory requirements, and International Conference on Harmonization (ICH) guidelines to fulfill all federal and local regulations.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identifying sales opportunities and working alongside the sales team to contract new implementations, services, or platform access for clients&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Requirements&amp;nbsp;&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At least 6-8 years of direct experience working in a project management and/or clinical operations management role providing contracted services to pharmaceutical and/or biotech clients&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated understanding of the concepts, practices and procedures of clinical trial management and operations, patient recruitment and participant retention for clinical trials&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of good clinical practices with an understanding of the players involved in today’s clinical trials landscape&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Technical aptitude and ability to learn new software programs and applications&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working with decentralized teams to drive a project forward is a plus&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working on global projects is a plus&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Benefits designed to support your health and wellness&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation with meaningful stock options&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Medical, Dental and Vision plans&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Pre-Tax commuter benefits&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Weekly lunch&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k offered through Human Interest&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribution towards fitness membership plans&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Free One Medical membership&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Unlimited PTO and sick days&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Quarterly wellness stipend&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Professional development budget&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Clara Health is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&lt;/span&gt;&lt;/p&gt;

&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;About Us&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare can be faceless and overwhelming. But, in the next few years, a wave of patient-centered technology and services will begin to transform the way healthcare is accessed, distributed, and discovered.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Clara, we’re doing our part by building a platform that combines leading-edge technology and empathetic patient focus to make it simple and approachable to find and connect to clinical trials that fit them best.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In democratizing access to clinical trials for all patients from all socioeconomic backgrounds - while also helping research teams more efficiently reach out to and engage with the patients that they need to participate in their trials - we believe we can help make healthcare more diverse, open, and welcoming.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is the first step in our mission to provide every single person with the easiest, most supportive and complete access to all of their healthcare options, from learning about the options they have, to actually accessing the one that is best for them, for free.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you want to work with driven teammates to help break down the barriers that exist in today’s healthcare landscape, and if you want to work on difficult, meaningful problems that millions are waiting for solutions to, we would love to talk to you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;strong&gt;This is a full-time remote role working during Eastern Time business hours, with no travel required.&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Overview&lt;/span&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Site Managers have a critical role in driving recruitment goals for our projects through building, cultivating, and maintaining dozens of relationships with our clinical research sites on a weekly basis. &lt;/span&gt;As sites are not incentivized to work with us and care about our patient referrals, our Site Managers must leverage care and creativity to effectively foster these relationships.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In addition, without a site portal of any sort, Site Managers also have the uniquely challenging task of keeping up with every referral connected with a study site. This can be hundreds of patients connected to over a dozen sites across the US simultaneously.&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsibilities&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsible for on-boarding each study site, which includes introducing Clara Health, our processes/workflows, and answering their questions and liaising with Clara Care Travel team for patient travel requests&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Creating and maintaining site relationships on a weekly basis and managing the documentation to support this&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Respond to all site emails within 1 business days as their sole point of contact&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsible for all referrals and where they are within the study recruitment funnel&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Relaying questions from sites to Sponsor/Client via the&amp;nbsp; Client Manager&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Responsible for management, maintenance and updates to site management reports internally and dashboard updates for client manager in advance of meetings&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Track patient funnel breakdown at site level and work with client managers to optimize patient funnels and marketing strategies to hit patient enrollment targets.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with the Client Manager to monitor performance of recruitment and retention campaigns and help implement strategic adjustments throughout the enrollment period.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Track patient journey analytics and success from Marketing campaigns to enrollment. Monitor progress of recruitment activities (e.g. eligible patients, contacted, pre-screened, screened, consented, enrolled/treated) and gather data for on-going optimization.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;May occasionally be responsible for client call administrative support&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Coordination and management of communication of enrollment information to the sites&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Keeping the Client Manager informed of weekly site updates and progress&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Updating enrollment tables for client site dashboards on a regular basis&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Update the spreadsheet dashboard&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Working with the patient support team when it comes to any projects where we are contracted to do: travel, reimbursement, or micropayments.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Dealing with study site frustrations/problems, responding in a timely manner, and proactively finding solutions&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Assist Client Manager with the coordination and management of IRB submissions for client.&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Attend and contribute to the Clinical Operations Department Weekly Meetings&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in the development of internal training documentation for team members&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;What We&#39;re Looking For&amp;nbsp;&lt;/span&gt;&lt;/h1&gt;
&lt;ul class=&quot;p-rich_text_list p-rich_text_list__bullet&quot; data-stringify-type=&quot;unordered-list&quot; data-indent=&quot;0&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Must have 2-5 years prior experience as a clinical research study coordinator at a clinical site (academic site, private clinical site, consortium site)&lt;/strong&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Broad understanding of the concepts, practices and procedures of clinical trial management and operations, patient recruitment, and participant retention for clinical trials&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Must be well-organized and capable of tracking potentially hundreds of patient referrals at once&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Must work East Coast business hours&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Experience working with decentralized teams to drive a project forward is a plus&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Experience with managing competing priorities in a fast-paced environment; strong attention to detail is required as well as a strong customer service orientation.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Spanish language abilities is a plus&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Benefits&amp;nbsp;&lt;/span&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation with meaningful stock options&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Medical, Dental, and Vision plans&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Pre-Tax commuter benefits&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Weekly lunch&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k offered through Human Interest&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribution towards fitness membership plans&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Free One Medical membership&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Unlimited PTO and sick days&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Professional development budget&lt;/span&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Clara Health is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&lt;/span&gt;&lt;/p&gt;

Careers at Clara Health

By department

Open positions

Senior Account Executive